About the Role
We are seeking an Inside Sales Representative to join our Canton team! You will handle and process industrial, commercial and contractor telephone inquiries and orders and offer solutions to drive company revenue. You must develop and maintain excellent customer relationships to ensure customer satisfaction.
Opportunities for Growth:
Developing a positive and strong relationship with customers in a geographical territory or with specific types of customers (eg. Electrical contractors, industrial plants, home builders, etc.) that need our products and valued services. Become an important professional consulting asset to our customers and can become a fully commissioned salesperson (or specialist) as part of a team to service and grow our customer base and become a valuable partner along with our customers.
Present and sell company products and services to new and existing customers, including a specialized pricing quotation and any product information requested.
Maximizes sales volume by utilizing "add-on sales" and "up-selling" techniques
Prospect and contact potential customers
Reach agreed upon sales targets by the deadline
Resolve customer inquiries and complaints
Set follow-up appointments to keep customers aware of latest developments
Create sales material to present to customers
Communicates effectively with outside sales force regarding customer base, sales leads, and product preferences in order to maximize profitability for the company
Provides accurate and timely information to management regarding customer needs.
Addresses all customer complaints and/or inquiries promptly to ensure customer satisfaction.
Previous experience in sales, customer service, or other related fields
Familiarity with CRM platforms
Ability to build rapport with clients
Strong negotiation skills
Deadline and detail-oriented
About the Company
Since 1934, The Furbay Electric Supply Co. has been providing the better electrical experience with our high-quality and innovative products and services. Our company is a full-service electrical distributer to contractors, residential builders, commercial, industrial, and institutional facilities. With over 20,000 items in stock, we can serve and deliver to the greater Canton, Akron, Mansfield, Dover, St Clairsville, Wheeling WV, and New Philadelphia area. With our continuous investment in training of our employees and investment in the latest technology, we can operate at the most efficient level possible, while offering the best customer service to our clients. At Furbay Electric Supply Co, our customers always come first.